How can we help?
Tell us what happened and include the affected platform and approximate time. Never email passwords, bot tokens, or webhook URLs.
Quick answers
A platform will not connect
Confirm you are signing into the intended social account and approve the requested publishing access. Return to BeamLoop and refresh Connections. You can disconnect and reconnect an account from the connected account menu.
A post is pending or failed
Platform processing can take a few minutes, especially for video. Open History to refresh the result. If one destination fails, the successful destinations remain published and the failed result identifies where to retry.
How do I cancel a scheduled post?
Open History, select Scheduled, then cancel the item before its delivery time. A post already accepted or published by a destination may need to be removed directly on that platform.
Where is my media stored?
Media is held only as needed to deliver or retry your post. Scheduled media is retained until delivery, and retry media is removed within seven days afterward.
How do I disconnect a social account?
Open Connections, tap the connected platform, and choose Disconnect. BeamLoop removes its stored connection and can no longer publish to it.
How do I manage or cancel my subscription?
Open Accounts, choose Plans, then Manage Subscription. Apple handles payment and cancellation. Deleting your BeamLoop account or removing the app does not cancel an active App Store subscription.
Contact
BeamLoop is operated by Alexandru Mario Ionescu. Email alexionescu870@gmail.com. We aim to acknowledge support and privacy requests within two business days.